petfoods

+49 (0)2441-99 44 00

Contact for dealers

 

Conditions

General Terms and Conditions (GTC) & consumer information

Contents
§ 1 Provider and scope
§ 2 Ordering process and contract conclusion
§ 3 Prices, shipping costs and terms of delivery
§ 4 Terms of payment
§ 5 Retention of title
§ 6 Right of withdrawal
§ 7 Warranty, customer service, online dispute resolution
§ 8 Final provisions

§ 1 Provider and scope
(1) Provider of the website:
Pro Pet Koller GmbH
Messerschmittstr.
4 53925 Kall
Tel: +49-2441-99 44 00
Fax: +49-2441-99 44 01 11
E-mail: info@propet.de
Commercial register: District Court of Düren, HRB 7307
VAT identification number: DE362828037

Managing Directors: Michael Koller , Markus Koller
(2) These General Terms and Conditions (GTC) apply to all orders from consumers (§ 13 BGB) and entrepreneurs (§ 14 BGB) via the provider's online shop. A consumer is any natural person who concludes a legal transaction for purposes that cannot primarily be attributed to their commercial or independent professional activity.

§ 2 Ordering process and conclusion of contract
(1) The contract is concluded with Pro Pet Koller GmbH (see above).
(2) The products offered in the online shop are a binding contractual offer to conclude a corresponding purchase contract.
The customer can add the desired products to the shopping cart and then proceed to checkout. Before submitting your order declaration, all data is displayed on an order overview. Here the customer can identify and change input errors. By clicking on the “order with payment” button, the customer submits a binding contractual declaration by which he accepts the provider’s offer. The purchase contract is now concluded. Immediately afterwards, the customer receives a confirmation email confirming receipt of the order. (3) The language available for concluding the contract is German.
(4) The contract text is not saved by the provider. However, the customer receives an email with the order details and the terms and conditions. The current terms and conditions can be viewed at any time on the website.

§ 3 Prices, shipping costs and terms of delivery
(1) The prices stated on the website include statutory VAT and other price components.
There are also shipping costs. (2) The shipping costs are €5.95.
From a purchase value of 30 euros, there are no shipping costs for consumers within Germany. The shipping costs to Austria are 14.90€, from a purchase value of 60€ these are omitted. (3) Delivery is only within Germany and Austria. Delivery is via DPD. Delivery to a Packstation and collection by the customer are not possible. The delivery time is between 1 and 4 working days within Germany and between 5 and 7 working days within Austria. Any deviating delivery times are indicated on the respective product page.

§ 4 Terms of payment
(1) Payment can be made either by PayPal or in advance.
(2) In order to be able to pay with PayPal, the customer must be registered there. This can also be done during the ordering process. If the payment option "PayPal" is selected, the customer will be forwarded to the PayPal website as part of the ordering process. There he has to legitimize himself with his access data and confirm the payment order to the provider. After completing the order, the provider requests PayPal to initiate the payment transaction. This is then automatically carried out by PayPal immediately afterwards. There are further instructions during the ordering process.

§ 5 Retention of title
(1) The goods remain the property of the provider until full payment has been made.
(2) The following also applies to entrepreneurs: The goods remain the property of the provider until all claims from the current business relationship have been paid in full. The reserved goods may be resold in the ordinary course of business. All claims arising from this resale are assigned to the provider in advance in the amount of the invoice. The provider accepts this assignment. The customer remains authorized to collect the claim. The provider may collect the claims himself if the customer does not meet his payment obligations.

§ 6 Right of withdrawal
Consumers have a fourteen-day right of withdrawal. Entrepreneurs are not granted a voluntary right of withdrawal.

Right of withdrawal

Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reasons.
The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.
In order to exercise your right of withdrawal, you must contact us (Pro Pet Koller GmbH, Messerschmittstr. 4, 53925 Kall , Tel: 02441-99 44 00, Fax: 02441-99 44 0111, Email: info@propet.de ) by means of a clear Statement (e.g. a letter sent by post, fax or email) informing you of your decision to withdraw from this contract.
You can use the attached sample cancellation form, although this is not mandatory. In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.

Consequences of the revocation
If you revoke this contract, we have all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you use a different type of delivery than the one offered by us, have chosen the cheapest standard delivery) immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract.
For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier. You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract.
The deadline is met if you send back the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Sample cancellation form

(If you want to cancel the contract, please fill out this form and send it back.)
– To Pro Pet Koller GmbH, Messerschmittstr. 4, 53925 Kall , Fax: 02441-99 44 0111, E-Mail: info@propet.de :
– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following Goods (*)/the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) s) (only for notification on paper)
– Date
_________
(*) ​​Strike out what is not applicable.

§ 7 Warranty, Customer Service, Online Dispute Resolution
(1) The statutory right to liability for defects shall apply.
(2) The provider provides customer service. can be reached
on weekdays from 10 a.m. to 4 p.m. by telephone on 02441-994400, by WhatsApp on 0157-70490083 or by e-mail at info@propet.de (3) Information on alternative dispute resolution in accordance with Art. 14 Para. 1 Regulation (EU) No. 524/2013 (ODR Regulation) and Section 36 VSBG (Consumer Dispute Settlement Act): The European Commission provides a platform for online dispute resolution (OS
) ready, which you can find at https://ec.europa.eu/consumers/odr/main/ . We are not willing and not obliged to participate in dispute settlement procedures before a consumer arbitration board.

§ 8 Final Provisions
(1) If the customer is an entrepreneur, German law shall apply to the exclusion of the UN Sales Convention.
(2) If the customer is a merchant within the meaning of the German Commercial Code, a legal entity under public law or a special fund under public law, Schleiden is the exclusive place of jurisdiction for all disputes arising from contractual relationships between the provider and the customer.

German