The variety doesn't taste good?
Every dog and cat has individual preferences when it comes to choosing the right food. Sometimes, a variety you've carefully selected might not quite suit your pet's taste. That's precisely why we have a simple and customer-friendly solution: our exchange guarantee .
If your pet doesn't like the TUNDRA variety you've chosen, you can exchange the opened bag of food* free of charge for another variety from our range. We want to ensure that your dog or cat gets food that is not only high-quality and healthy, but also truly delicious.
The process is very straightforward: Contact us directly if you ordered from our online shop , or get in touch with your trusted retailer if you purchased it in-store . Together we'll find an alternative that suits your pet better.
Our goal is for every animal TUNDRA to feel completely comfortable and enjoy their food. We stand for the highest quality, species-appropriate nutrition, and happy pets. That's why we want to assure you that you're taking no risk with us. If you have any questions or would like to exchange a product, we're always here for you.
*When a package is opened and at least 75% full
Do you have questions or would you like to exchange a variety? Write us an email, use the contact form or give us a call!
Pro Pet Koller GmbH
Messerschmittstr. 4
53925 Kall
Telephone: +49 2441 – 994400
Fax: +49 2441 – 99440111
Email:petfoods